Shipping & Delivery (effective as of 9/17/2021):
Our shipping charges are calculated by the weight of each individual item and calculated live from the United States Postal Service, and UPS websites based on the location the order will be shipped. Orders with a value of over $200.00 will be shipped with signature required and insurance. If you ask that this be waived then purchaser is liable for the transaction if there is any problem.
*FREE SHIPPING OFFERS – click on the item to look at the specifics for each item. NOTE – if an item is marked Free Shipping it is for that item or Quantity. If other items are added to the cart, then shipping charges are added for those items.
I have not received my package what do I do?
First check the tracking number that was e-mailed to you when your order was shipped. Check your spam folder as sometimes our e-mail goes into spam.
If you have not received your package within 15 days of ordering, please contact us at [email protected] or call us at 603-679-1961, so that we can put a “where’s my package” tracer on it.
What happens if my package is still in transit and I no longer want the items.
We are unable to issue any refunds or cancel orders if the package shows it is still in transit, even if showing delay, or no movement. We will work with you and will file a “Where’s my Package” at or after 15 days of being in transit. We encourage you to do the same. Refunds for any products cannot be issued until the items are returned to us in the condition, they were shipped.
What do I do if it says my order has been delivered? This needs to be done ASAP. The sooner action is taken the better the possible result.
If your package tracking states it was delivered, we are not able to do anything on our end as the shipper considers the transaction complete.
If the package was shipped by USPS, you must contact your local Post Office and ask for the GPS coordinates to see if in fact the package was delivered to your location. (I have had packages delivered to the wrong address and this was how we knew).
If the package was shipped UPS, you must contact them directly and ask the same questions regarding GPS coordinates.
If it was miss-delivered, ask the post office/UPS or UPS to please retrieve your package and provide us with the GPS coordinates.
If the GPS coordinates are correct for your location, then you need to file a police report that your package has been stolen and let us know. (this is to help stop porch pirates)
You may be able to file a claim with your credit card company as many offers purchase protection that will reimburse you for stolen items or home owners’ insurance.
If you are not 100% satisfied with your item(s), please contact us at 1-603-679-1961 or email us here. A return request must be made withing 10 days of receipt of the item (s) and authorization is required for a return. Refunds will be less shipping cost and 5% restocking fee, when the item is received in the condition in which it was sent. Shipping charges to and Return shipping cost is the responsibility of the buyer. Any Item that is listed in the “Any Thing But the Kitchen Sink section cannot not be returned and being sold as is”
We are sorry, but we are unable to provide a refund on opened or used inks, dyes, paints, glues, flocking adhesive or any type of liquid/fiber type products as this is not considered the condition it was sent.
Ordering from our website is easy and convenient. Simply select your favorite items, and add them to the shopping cart. Once an item has been placed into your shopping cart, you can choose to ‘Checkout’ or ‘Continue’ shopping.
When you have finished adding all of your items, hover your mouse over the blue cart button in the upper right corner of the website and then click ‘Cart’. You may also delete items from your cart right in the overlay box by clicking on the small X beside each item. After you click on the ‘Cart’ button, you can adjust quantities for each item, move them to your Wish list (if you registered on the site and are logged-in) or remove them completely. Click ‘Update’ to see your item totals and then click on ’Checkout’ to purchase your items.
The order process will have you first choose your payment option (Credit Card via Stripe or PayPal), then enter your name and shipping address (this step is completed for you if you are registered – though it can be edited if needed) and then order review/pay now. When you click on the ‘Pay Now’ button, you will be redirected to a payment processing screen. Please note that in order to fully complete the transaction, you must leave the browser window open until you see the confirmation page on Blue Whale Arts’ website. Failure to do so will result in an incomplete order and lost shopping cart contents.
Soon after your order is placed, you will receive an e-mail notification for the transaction which will include details of your order and a confirmation number. If you do not receive this email, please check your spam folder on your computer or even through your ISP/webmail.
If you need to make changes or cancel your order, please contact us as soon as possible by phone at 1-603-679-1961 or send an email to [email protected] and have your order number handy.
Domestic Orders
Purchaser is responsible for reporting and paying any use taxes or other taxes imposed in their state.
Canadian Orders
Blue Whale Arts, LLC is not registered to collect and report Canadian taxes. Therefore, Canadian customers ordering from our company assume responsibility for paying all PST and GST taxes associated with their purchase upon delivery of their order.
Tax Exempt Orders
Qualified organizations are exempt from paying sales tax on purchases with Blue Whale Arts, LLC when making purchases for your organization you will need a copy of your valid, non-expired state-issued tax-exempt certificate and your tax-exempt number. Each state has its own criteria for determining eligibility and the rules may differ from state to state. Form(s) will need to be signed and dated to be accepted and the name and address on the account will need to be an exact match to that printed on the exemption certificate.
Tax exempt certification(s) or any questions regarding tax exempt purchases with Blue Whale Arts, LLC must be submitted via email: [email protected] with “Tax Exempt” request in subject line